We provide a family-oriented environment that encourages personal and professional growth. We value open communication and the sharing of knowledge and ideas among our team members. Our core values are centered around the growth, development, and empowerment of our employees, which in turn, supports the long-term strategic and stable growth of our organization. Our aim is to provide exceptional financial services to all our members-owners.
Current Career Opportunities:
Part-Time entry-level Member Service Representatives/Tellers
We are looking for a candidate who enjoys assisting others and thrives in a fast-paced setting. This exciting opportunity requires computer, communications, and basic math skills. No previous teller training? No problem! We’ll show you the ropes (although previous cash-handling experience is a plus!).
This is a great opportunity if you’re looking for a flexible work schedule, or if you’re looking to kick-start your career in the financial services industry.
Benefits:
- Paid Time Off (PTO)
Duties and Responsibilities:
- Greet and welcome members to the credit union in a courteous, professional and timely manner
- Provide prompt, accurate and efficient member transactions
- Processes incoming mail or email transactions as needed
- Perform routine member transactions including deposits, withdrawals, cash advances, loan
payments, transfers, check cashing, and amusement park tickets sales - Maintain an up-to-date and comprehensive knowledge on all credit union products and services
- Maintain up-to-date and comprehensive knowledge of policy and procedures in which the credit
union follows including robbery and personnel - Promote all services offered by the credit union as it pertains to member’s needs and benefits of
having such products - Keep members informed of credit union services and policies, including types of available
accounts, interest and dividend rates, payroll deduction options and other related services - Understanding and monitoring of fraud prevention and detection procedures
- Balance cash drawer at designated times to computer totals
- Scan daily work and perform such other teller functions that might be needed from time to time
- Ensure that teller station is kept clear of clutter and area is kept clean
- Opening and maintenance of new Membership Accounts which include, Trusts, FBO, IRA and
Certificate of Deposit - Perform all other duties as assigned
Job type:
- Part-time (20-25 hours per week)
Work schedule includes:
- 2 eight-hour work days a week
- 4-5 hours every Saturday
Pay frequency:
- Every other week (bi-weekly)
Education:
- High school diploma
Skills/Qualifications:
- Ability to operate standard office equipment and tools, such as personal computer, postage machine, fax copier, telephone, calculator, etc.
- Accurately handle cash in a speedy manner when dealing with members and balancing cash before and after use.
- Familiar with basic products and services offered by competitors and how they differ from those offered by the credit union
- Must demonstrate the ability to achieve individual and team goals
- Problem solving skills.
Work location:
- LaVale/Messick Offices
Full-Time entry-level Member Service Representatives/Tellers
We are looking for a candidate who enjoys assisting others and thrives in a fast-paced setting. This exciting opportunity requires computer, communications, and basic math skills. No previous teller training? No problem! We’ll show you the ropes (although previous cash-handling experience is a plus!).
This is a great opportunity if you’re looking for a flexible work schedule, or if you’re looking to kick-start your career in the financial services industry.
Benefits:
- Paid Time Off (PTO)
- 401K Qualified Retirement Plan
- Health/Dental/Vision insurance
Duties and Responsibilities:
- Greet and welcome members to the credit union in a courteous, professional and timely manner
- Provide prompt, accurate and efficient member transactions
- Processes incoming mail or email transactions as needed
- Perform routine member transactions including deposits, withdrawals, cash advances, loan
payments, transfers, check cashing, and amusement park tickets sales - Maintain an up-to-date and comprehensive knowledge on all credit union products and services
- Maintain up-to-date and comprehensive knowledge of policy and procedures in which the credit
union follows including robbery and personnel - Promote all services offered by the credit union as it pertains to member’s needs and benefits of
having such products - Keep members informed of credit union services and policies, including types of available
accounts, interest and dividend rates, payroll deduction options and other related services - Understanding and monitoring of fraud prevention and detection procedures
- Balance cash drawer at designated times to computer totals
- Scan daily work and perform such other teller functions that might be needed from time to time
- Ensure that teller station is kept clear of clutter and area is kept clean
- Opening and maintenance of new Membership Accounts which include, Trusts, FBO, IRA and
Certificate of Deposit - Perform all other duties as assigned
Job type:
- Full-time (40 hours per week)
Work schedule includes:
- As per the work schedule, employees are required to work from Monday – Friday in a three-week rotation, with the inclusion of working on Saturdays. However, they will be compensated with two Saturdays off, followed by working on one Saturday. Additionally, when an employee works on a Saturday, they will be granted a scheduled day off during the work week.
Pay frequency:
- Every other week (bi-weekly)
Education:
- High school diploma
Skills/Qualifications:
- Ability to operate standard office equipment and tools, such as personal computer, postage machine, fax copier, telephone, calculator, etc.
- Accurately handle cash in a speedy manner when dealing with members and balancing cash before and after use.
- Familiar with basic products and services offered by competitors and how they differ from those offered by the credit union
- Must demonstrate the ability to achieve individual and team goals
- Problem solving skills.
Work location:
- LaVale/Messick Offices
Full-Time Call Center Representative
We are currently seeking a candidate who possesses the ability to deliver outstanding member service. The ideal candidate should be capable of handling member inquiries and requests in a courteous, prompt, and proficient manner. Additionally, the candidate should be skilled in processing member transactions during their initial interaction with the credit union.
Benefits:
- Paid Time Off (PTO)
- 401K Qualified Retirement Plan
- Health/Dental/Vision insurance
Duties and Responsibilities:
- Provide deposit, loan rate, and service information.
- Explain the features and benefits of all credit union products and services.
- Process funds transfers between accounts.
- Ensure accuracy and consistency of information disseminated to members.
- Recommend credit union products and services to members, as appropriate.
- Increase awareness, and to increase member use of all credit union services.
- Be a convenient transaction processing option for members, to market products and services, or to generate loan volume.
- Provide account information: balances, check clearings, deposit postings and statement information.
- Know and be able to interpret available data in the computer system, including pulling and analyzing daily cash advance machine reports.
- Direct calls for more in-depth information to correct department.
- Explain the procedure and initiate stop payments.
- Explain the procedure and initiate name and address change.
- Provide membership information: field of membership qualification and new account initiation.
- Provide information on new and ongoing promotions.
- Assist members with problems and complaints: providing resolve when at all possible.
- Keep abreast of all credit union product and procedure changes.
- Perform other duties as required.
Job type:
- Full-time
Work schedule includes:
- As per the work schedule, employees are required to work from Monday – Friday in a three-week rotation, with the inclusion of working on Saturdays. However, they will be compensated with two Saturdays off, followed by working on one Saturday. Additionally, when an employee works on a Saturday, they will be granted a scheduled day off during the work week.
Pay frequency:
- Every other week
Education:
- High school diploma
Skills/Qualifications:
- Working knowledge of computer systems.
- Professional and pleasant telephone etiquette.
- Great listening skills.
- Exceptional product and service knowledge.
- Problem solving skills.
Work location: Romney WV Branch
If you are interested in joining our team at ACT 1st Federal Credit Union please email your resume to employment@act1stfcu.org
